I cannot say enough good things about Ed and Therese Milestone. What an amazing experience! When my wife and I approached Ed and Therese, we had quite a tall order - help us sell our townhome over asking, help us buy a new home with tree-lined streets, flat walking areas and a floor plan that makes sense. With three small children, 50+ hour a week jobs and an incredibly tight timeline, they were able to do just that!
Ed and Therese are not your typical team - they are force-multipliers: with their extensive networks, they were able to identify competent movers, stagers, construction folks and most of all, act as one of the best project managers I have ever met - Ed himself! Yes, Ed stepped in and managed all of the projects for our home. He or Therese were at every meeting and they were as meticulous to the details as if it were their own home.
I have never met a couple with such enthusiasm, integrity, ethics, attention to detail and urgency as I have with Ed and Therese. Above all of this, they weren't just looking to close the deal - they were looking for a home they felt met the requirements conveyed in our first meeting. In fact, on several occasions, Ed served as a counter-balance to my very eager nature to 'get in anywhere'. The end result was amazing.
Three months later and with the dust finally setting, I look back and realize we could not have done this without Ed and Therese. We love our beautiful home. It meets all the requirements we sought after and even has a few bonuses (Hello, Treehouse!). Ed continues to check in with us to see if there is anything we need and also, gives us periodic updates of activity within our neighborhood, including community development.
Ed and Therese Milestone are without a doubt, the most impressive realtors I have ever had the pleasure of meeting! I would recommend them whole-heartedly. If you care to have more information, feel free to reach out to my profile and I would be happy to provide more details.
Much success to you, Ed & Therese! You will forever have our family's gratitude!
Scott and Michelle Hernandez - Repeat Client
My endorsement of Ed and Therese Milestone is the highest I can possibly give. They are a skilled, talented, honest, and highly ethical team with incredible instincts. They are also wonderful people with whom to work. Their can-do/will-do approach makes the process of selling or buying real estate so much easier for their clients.
My experience with them began in April 2005, when I contacted Ed to put my late mothers home on the market. It sold in a couple of weeks, courtesy of this exceptionally astute and talented realty team. Although SF property was fairly hot at the time, Ed had to contend with the fact that my folks had done nothing about some pest damage they discovered in the early 1980s and what started out as a $10,000 problem back then had escalated into a $67,000 problem. Ed was truly skillful at handling that issue such that I actually received and accepted a very good over-asking, no-contingency offer. Therese and Ed made certain that the myriad of paperwork went smoothly and that I didn't even need to leave my office to sign all the documents. When escrow closed, I figured it would take a year or so to locate the right house for me, but Ed found it in less than six weeks!
Ed followed his instincts and spotted a house on the mid-Peninsula that was not being heavily marketed. He recognized that it was located where I wanted to live and was exactly the type of home I wanted before I even saw it. Ed's skillful negotiating resulted in my paying a price slightly below asking, even though the market was still hot.
After moving into my new lovely home, I decided to sell my townhouse-style condo on the north Peninsula. Like Ed and Therese did for my late parents' home, they managed all the necessary updates for me (repairs, painting, flooring, countertops, appliances, and staging) keeping costs within budget. They have a cadre of connections with reasonably priced vendors who can get the job done in a timely manner. By this time in 2006, the real estate market was beginning to start its tumble. Ed gave me two pricing strategies - one if I wanted to sell the condo quickly and one if I was willing to take a risk trying to get a higher price. I selected the quicker option and Ed priced the condo slightly below the listings of several similar condos within the larger complex. As a result, my condo sold in eight days for the full asking price. I watched the higher priced condos linger on the market for weeks to months and in at least four cases, identical units sold well below the price I received.
Over the years I have recommended Ed and Therese to friends. Everyone who has selected them as their real estate team has been delighted with both their relationship and the results. The team of Ed and Therese Milestone is, in my opinion, the best in the business!
Margaret W. - Repeat Client
We were incredibly pleased with the friendly and professional services of Ed and Therese Milestone of Berkshire Hathaway. The Milestones facilitated every aspect of selling our family home in Golden Gates Heights after our Mom passed away. It was a year-long process, and Ed and Therese guided us from the very beginning.
Ed recommended workers who removed leftover furniture & rubbish and removed carpets; painters were hired to completely repaint the home; and floor refinishers brought the Parquet floors back to life. In addition, they worked with a stager who furnished the home with updated styles which made the home look modern and spacious. Ed even hung new light fixtures that gave the house a fresh, new look.
Therese reviewed the disclosures with us and explained the significance of SF energy & water ordinances, the tank inspection, and transfer tax. Ed recommended we have property inspections before putting the home on the market resulting in no surprise concessions and a quick close of escrow!
Ed and Therese advised us on a realistic listing price which encouraged more people to visit the Open Houses. Additionally, they held 5-hour open houses to bring the most people through. They also had professional photos taken, which were posted on multiple web-sites, which in turn increased the number of interested prospective buyers.We were delighted with the result!
On the offer date, we were presented with nine offers most of which were over the asking price. Ed and Therese made reviewing the offers and finalizing the sale seamless. Therese handled all of the paperwork requiring signatures and it was sent electronically to the three executors of the family home. Since we live in three different cities, we appreciated not having to travel to San Francisco to complete the documentation for the sale. The home sold for 11.5% over asking price, which we all appreciated.
I feel Ed & Therese Milestone’s slogan, “We go the extra mile for our clients!” is perfect for this energetic team. I highly recommend having this delightful, knowledgeable couple sell your property.
We were lucky to have met Therese at our very first open house in October when we decided to start shopping for houses. We only chatted with her briefly but already loved her personality and felt like she really knew what she was doing. After reading her reviews online, we decided to give her a try and are so glad we did! From the first moment we contacted her, she was very responsive, available by text at any time, which was important to us as first time homebuyers and people who work too much. At our first meeting, Therese explained the current landscape of the San Francisco market, list price versus sold price, offer dates, disclosure packets, contingencies, and multiple offer situations which brought us up to speed on the pulse of the market. Coming from a medical background and being new to the game, we knew absolutely nothing about anything regarding real estate. She was very patient and thorough/educational with her responses no matter how trivial and numerous the questions were. Shortly thereafter, we met Therese's husband, Ed, who is also a Realtor. Ed was instrumental in viewing the condition of properties we liked, and then summarizing considerations and cost estimates for systems and other items that needed updating or replacing. When we viewed listings that were potential homes for us, they acted quickly to obtain disclosures packages, reviewing them thoroughly while providing valuable advice, which was essential to the process. Their opinions on what they thought homes would sell for were spot on! These two complement each other and bring different, but vital skill sets to the home buying transaction.
They are nice, but firm, as a few times they had to guide us back to our realistic price range since homes sell for so much over list price. We put in a new offer on a new house almost every week until we got one accepted. Ed & Therese were there for each one to give us their full attention and always on time!
In the end, we achieved our goal and are now homeowners! The Milestone Real Estate Team truly goes the extra MILE for a MILESTONE life transaction and we highly recommend their real estate services!
I couldn't resist the cheesy play on words there
Michael and Kalani
Ed and Therese Milestone turned out to be a blessing for our family when we had to sell the family Inner Richmond District home of 38 years. Ed was able to hire contractors to make small updates to the house before putting it on the market. He went above and beyond helping get the house ready, which was a huge relief, since I live out of state. Ed and Therese made all the transactions smooth which was so appreciated and kept my travels, back to CA, to a minimum. Having grown up in San Francisco, it was also very nice to have Ed and Therese's 4th generation expertise on our side. They empathized with the stress and all the emotions that go along with selling a family home of 38 years. They are lovely people and it was a joy to work with them. Thank you so very much!
After deciding to sell the family home in West Portal, my mother wanted to begin the process of choosing a realtor to help us with this difficult task. My parents had lived there for 40 years and it was a difficult decision for my mother to let it go, but it was time. From their first presentation to the family, Ed and Therese Milestone showed us that they were a well-organized team. Each had their strengths - Ed helped us through the steps of getting the house physically ready for sale, from getting contractor bids to installing lighting fixtures to being the great negotiator. Therese was the marketing whiz, putting out the word to thousands of potential buyers via the internet, to walking door to door to meet the neighbors. In the end, we received much more than the asking price for the family home. My mother was enormously happy with the results, both emotionally and financially. We would have Ed and Therese Milestone assist us again with any future home sale without reservation and highly recommend them to assist you with the sale of yours!
The Gee Family
The Milestones were just phenomenal to work with! We were relocating from the East Coast to San Francisco, and Ed & Therese made the process of finding a home so easy. They truly listened to what we were looking for, presented us homes that fit our needs and walked us through every step of the process. While we'd purchased real estate many times before, we'd never done so in the SF market, and the guidance Ed and Therese gave us made what surely would have been a frustratingly-protracted experience into about as simple and painless as it could have been.
Too, they went out of their way while I was commuting back and forth between the two coasts to make sure we were fully-informed and always offered to help me with transportation to the house for inspections, walk-thrus, etc.
Thanks to their extensive network we were able to connect with trusted resources for all kinds of other services (painters, floor refinishers, cleaning services, locksmiths, you name it!), sparing us the time to research and risk of finding out we picked the wrong one.
These two are a fantastic team, and we are so grateful for their help. If there was a way to give them an extra star, I would!
After my mother passed away, I started the emotional process of selling our family home. She owned a 2-unit property in Duboce Triangle and the task seemed overwhelming. I had interviewed other agents, but had met Ed and Therese Milestone years ago and decided to work with them because they provided us with a full a service program that allowed me to return to other pressing areas of my life. Additionally, one unit was rented by a protected tenant and we liked that the Milestones have a background in property management and are familiar with the nuances associated with a tenant-occupied property in San Francisco.
Therese was very helpful guiding our family through all the documents and disclosures that were required for the sale while Ed worked on prepping the home, managing the vendors, and meeting the inspectors. For the vacant unit, Ed ensured the wood floors were properly refinished, linoleum laid, updated light fixtures installed, and a thorough professional cleaning throughout. He obtained bids for different vendors and worked with the ones we suggested. After the staging was in place, they had the property professionally photographed and created a beautiful website and elegant brochures for the property.
The 2nd unit was rented with a long-term, protected tenant who was very emotional about the sale, but Ed and Therese were able to guide her through the process with respect and consideration to rights as a San Francisco tenant and a human being. They worked around her work schedule so that she could be available for all showings and inspections. Again, they managed this aspect for us by delivering all of the correct notifications to our tenant. This helped make it a smooth transition for everyone and although our tenant was not happy about the sale of the property, she was grateful we hired the Milestones.
We had very busy showings and brokers tours, and our property went into contract quickly. There were some hiccups with the buyer's lender and the escrow date was extended, however, the Milestones kept a cool head and communicated with us regularly, working through the process to a successful close of escrow. Our family is happy we selected the Milestones to represent us. They make a great team - from prepping the home to close of escrow, they handled it all! We highly recommend Ed and Therese Milestone for anyone looking to purchase or sell property, and would use them again.
Ed and Therese Milestone were a dream to work with. Within 3 weeks of beginning our search for a home, they had found us the perfect house that has proved to be a great fit for our family. Both Ed and Therese went out of their way to educate us on the process, as we were first time home buyers, and they kept us informed at each stage of the process. We never felt any pressure from them, and they were extremely patient with us as we navigated the often difficult San Francisco market. It was obvious to us that both Ed and Therese know the City and its real estate well, as they are both San Francisco natives. Thanks to their expertise, we were able to win against an all cash offer. We would not hesitate to recommend them to anyone and if we are ever in need of a Realtor again, they'll be our first port of call.
Brad and Monica Barrett
The Milestones are a truly exceptional team. They both have individual strengths but when combined its magic. My wife and I had been burdened with the task of getting my parents’ home on the market for over a year since moving my mom to assisted living. It was so fortunate to have been introduced to Ed and Therese. They took the time to listen to our issues and situation. They then drafted a plan of action and a timeline which was spot on every day. They made the whole process seamless and always went out of their way to help us any way they could. The transformation of the home by the time it staged was incredible! The home was sold expeditiously and well above asking price. We were just floored by their professionalism at all times. Our family will be forever grateful.
We wanted to send you a note of thanks. You helped us in and through a difficult time and an emotional decision. We could not have been more pleased with your professionalism, follow through, dedication and knowledge. Thank you very much for all you did, above and beyond.
Rick & Judy
As a buyer representative, Ed & Therese provided outstanding service at every step of the way throughout the process. Their ability to professionally deal with the myriad of issues that arise in any real estate transaction in a timely manner made our transaction remarkably smooth. Many thanks for everything!
I give Ed & Therese my highest recommendation! They handled the sale of our beloved little San Francisco home. They worked closely with us to set a reasonable price and get the house in tip-top shape. In a tough market for home sales, we received multiple offers above the asking price. We were very pleased with the outcome. You get more than a real estate agent with Ed & Therese. You get a team, and they do whatever it takes to get the job done. I'm happy to answer any questions about my experience with Team Milestone. I'd work with them again!
Cindy and Mike Mesaros
We hired Ed & Therese to sell our home in San Francisco last year. Ed and Therese were very helpful in setting up the house (even did some landscaping for us), helped us chose the right price point, conducted two very well attended open houses and received multiple offers. Its was a down market, we got what we asked for - but got it quickly which is what was most important to us. I have before and will continue to recommend Therese and Ed.
We have used Therese and Ed Milestone more than once and have been extremely happy with the results. During the first sale, Ed’s project management experience came into play as he obtained bids and managed the process of painting, carpeting, replacing linoleum, installing new light fixtures and bathroom vanity, and the installation of a new kitchen countertop. This was immensely helpful, as it allowed us to focus on caring for my ill father. They even stayed in contact with us daily via email when they were out of town. The second time we worked with Ed and Therese, our home did not appraise for the contract price. Rather than accept this, Ed expertly negotiated with the selling agent and the buyers ended up splitting the difference with us between the contract price and appraisal valuation. This garnered us a greater net profit for our home. Edward and Therese provided a level of professionalism that elevated their service above and beyond every other agent we have ever used. We would not hesitate to use them again and to recommend them and do!
Jerry and Joyce Erlenbach - Repeat Clients
We have had the wonderful blessing and good fortune on having Therese and Ed Milestone as our agents. We have just moved from San Diego, CA due to a job promotion and had no idea where to begin our home search in the lively city of San Francisco. Our relocation company advised that the Milestone’s came highly recommended so we gave it a shot. We could not have been any happier with the recommendation given to us. We never realized how stressful, emotional, and quite complex it is to purchase a home in San Francisco, and it never could have become a "success story" if it weren’t for Therese and Ed’s persistence, dedication and experience of the San Francisco market.
This is a young, energized professional team that never misses a beat. With Therese and Ed’s keen eye, beautiful, warm personalities, focus, persistence and determination (and fabulous patience), we would have never found the home of our dreams in Pacific Heights. The two of them together are a dynamic combination representing professionalism, skill and knowledge with a warm, personal touch.
Both Therese and Ed made us feel as if we were their most important clients. Whenever we had any questions, frustrations or concerns, either one would be there within moments, listening, advising, and supporting. Not only are Therese and Ed our real estate agents for life, they have become our personal friends as well. It took us nearly a month to find the home of our dreams, and Therese and Ed were there every step of the way, from the moment we walked into our home, and from the glorious moment we were handed the keys to our new home. We have been truly blessed to have found Therese and Ed Milestone as our agents and thank them from the bottom of our hearts for all of their support and guidance along the way. This is one team that is the very best San Francisco can offer!
D & J M
Selecting the right real estate agent is so important and luckily we selected Therese and Ed Milestone to sell our family home. They were truly hands-on throughout the project and represented our best interests, at all times. From the very beginning they worked side by side with us, providing support, expertise and guidance. We knew they were only a phone call away and the combination of their individual talents, make for a winning team. Our house was only on the MLS for two weeks before we received multiple offers. The whole process went so quickly and efficiently thanks to Therese and Ed. We would recommend Therese and Ed Milestone to anyone who wants to sell their home.
The Flaherty Family - Repeat Clients
We want to let you know how wonderful a job you did for us in the recent sale of our San Francisco condominium. Though we have done many real estate transactions over the years, we have never worked with listing agents like you. In most situations, we would expect our listing agents would post our information and do a reasonable job getting the word out, but you did so much more. You did an amazing job helping us prepare our property to be ready for sale. You helped with some of the last minute prep (like managing the installation of light fixtures, making sure that the painters and window guys had really done their job correctly). The website that you built for our listing was amazing. It took you no time, and it made the place look amazing.
Of course, the most important thing was the offers that you brought in. We felt that our listing price was pretty high, but you still managed to bring multiple offers over listing. We were extremely pleased and amazed. Even once the deal was done, you managed to work with the buyer to ensure that any concerns that he had were addressed on a timely bases, and provide the right information to the appraisers to make sure that the property appraised for the right amount. We would be happy to let others know how amazing your service has been for us. Thank you so much for everything!
Mike & Sherrie Jarrett
Ed is the man! He and his wife Therese are seasoned pros when it comes to navigating the confusing, frustrating experience that is Bay Area real estate. I initially began looking early 2013 in the city, Ed's area of expertise. After coming to the conclusion that buying in Marin would make my limited dollars go just a bit farther, Ed was more than happy to do the legwork that ultimately landed me in my condo! Despite being SF based, he worked tirelessly with a grumpy seller and her ditzy agent, racking up bridge tolls all the way, to help close what turned into a 5 month ordeal, and he did it all with the utmost in professionalism, kindness, and humor.
After closing, Ed put me in touch with several contractors to get a bid on fixing up my new Marin home, and insisted that he be there for each bid to ensure I was getting the best possible deal on my renovations - you really couldn't ask for much more, Ed is really the definition of going above and beyond. But I think what makes Ed truly special is that he's the type of guy you'd want to grab a beer with, not some high pressure sales person you can't wait to get away from, and having an agent who treats you like a friend instead of a commission is invaluable.
Thanks for everything Ed!
Kate Stratecos - Repeat Client
The manner in which Ed & Therese handled my transaction was professional and I was happy to receive over 20 offers for my property. My grandmother had passed away and we needed to sell the property. They created real value for me by respecting my time, schedule and pocketbook. Examples of their value include meeting at my office to sign the listing agreement instead of me having to go to them; fronting the costs for property reports & vendors so that I could reimburse them just once instead of intermittently; returning my phone calls promptly; grooming the garden themselves instead of hiring a landscaper and charging me; and renting a truck & disposing of debris themselves because it cost less than hiring someone. Additionally, they washed the windows at no cost to me they truly did go the extra MILE. I look forward to working with them in the future and will be sure to refer them to my friends & colleagues.
Ed and Therese Milestone sold our family home in 2010. They came alongside us to help get the house on the market and "sold" seamlessly, and well above asking price. This husband and wife team should change their last name to "Centurion" -- they went beyond the extra mile to help us. As native San Franciscans, they bring experience, dedication and a wealth of knowledge to this unique real estate market.
The Yuen Family
I would love to give you guys a great letter of recommendation as you did a fantastic job for us. I think, in fact, that 888 a sq ft may be an all time record for Belmont . I have been watching the market since we sold and nothing is even close to what we got for that place. The timing was perfect and I can thank you guys for that, as it was your idea to list it in September.